Our client is a fast-growing, global technology company building a cloud data and AI platform used by thousands of enterprises worldwide. Their Warsaw office is one of the company's key hubs in Europe.
We are looking for an experienced IT Site Support Engineer who will own on-site IT support for the Warsaw office as part of the client's global Enterprise Technology team. It's a hands-on role for someone who likes being the go-to IT person in the office - from executives' laptops to meeting rooms and new joiners' first day.
Your role
- Own day-to-day IT support for the Warsaw office
- Handle and prioritize tickets in ServiceNow, escalate when needed and work closely with global IT teams
- Provide white-glove support to executives and senior leaders
- Support A/V and video collaboration (Zoom) for meetings and events
- Prepare hardware for new joiners and run a weekly onboarding session for new hires
- Keep the local IT inventory accurate and coordinate equipment
- Troubleshoot client-side network connectivity issues and look after a small server room
- Write and improve SOPs and hand processes over to the L1 help desk
- Contribute to global IT projects and get the office ready for new tools and releases, in line with IT security standards
Offer
- Contract assignment with a start at the end of October 2026, running until the end of January 2027
- Full-time, 100% on-site in Warsaw (Wola)
- Work in an international IT team of a fast-growing global tech company
- Modern setup and tooling: macOS, Jamf, Okta, Google Workspace, ServiceNow, Zoom
- Short process: intro call with Team Up, interview with the hiring team, final on-site meeting
Requirements
Must have:
- 5+ years of experience in IT infrastructure / end-user support
- 2+ years of supporting executives (VIP support)
- Strong macOS experience and hands-on Jamf
- Admin experience with Okta, Google Workspace, Office 365 and Active Directory
- Day-to-day work with ServiceNow, Jira, Confluence, Slack and Zoom
- Understanding of change control processes
- Calm, structured troubleshooting under pressure and the ability to work independently
- Very good English, written and spoken
- Availability to work fully on-site in Warsaw and some flexibility outside standard hours
Nice to have:
- Experience administering a small server room
- Writing SOPs or knowledge base articles
- Basic project management skills
- Curiosity about using AI tools to automate and simplify support work
